Privacy Policy

1. Information We Collect

Information You Provide Directly

When you contact us by phone, form, or email to request locksmith services, we may collect:

• Name — to address you and confirm identity before service
• Phone number — to contact you and dispatch our technician
• Service address — to locate you for on-site service
• Vehicle information — make, model, year (for automotive locksmith services)
• Email address — if provided, for follow-up or invoice purposes

Information Collected Automatically

When you visit our website, we automatically collect limited technical information including your IP address, browser type, pages visited, and time of visit. This is collected through Google Analytics and is used only for website performance analysis.

2. How We Use Your Information

We use the information we collect only for the following purposes:

• To dispatch a technician to your location and complete your service request
• To contact you about your service appointment or follow up after completion
• To provide you with an invoice or receipt for services rendered
• To improve our website and understand how customers find us
• To comply with applicable laws and regulations

We do not use your information for automated decision-making, profiling, or unsolicited marketing without your consent.

3. Information Sharing and Third Parties

970 Locksmith does not sell, rent, or trade your personal information to any third party.

We may share limited information with trusted service providers who assist us in operating our business:

• Google Analytics — anonymous website traffic analysis only
• Google Business Profile — public business listing (no customer data shared)
• Payment processors — if you pay by card, your payment is processed securely by our payment provider; we do not store card numbers

We may disclose your information if required by law, court order, or to protect the safety of our customers and staff.

4. Cookies and Tracking

Our website uses the following types of cookies:

• Essential cookies — required for the website to function (cannot be disabled)
• Analytics cookies — Google Analytics, used to understand how visitors use our site (can be disabled)

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website or request services.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Opt-out — opt out of any marketing communications at any time

To exercise any of these rights, contact us at info@970locksmithservices.tech or call (970) 397-2002. We will respond within 30 days.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL/HTTPS encryption for all data transmission. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer service records for up to 3 years for business and warranty purposes, after which they are securely deleted. You may request earlier deletion by contacting us directly.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

10. Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

❓ Privacy FAQ